Custom Candle Range

WAX - We use Ecosoya CB-Advanced wax in all of our candle products. This wax is a fully formulated, single-pour, all-natural soy container wax requiring no additives, providing a clean and non-toxic burning experience.

FRAGRANCES - We use high quality fragrance oils manufactured in Australia by Luxaroma. All fragrances are designed and tested specifically relevant to applications in candle-making, reed diffusers and soap/body products. All fragrances adhere to RIFM and IFRA standards for safety and purity and no fragrances are tested on animals.

GLASSWARE - All of the containers/jars/vessels/glassware we use for our candles are specifically designed for candle-making. This is to ensure the risk of breakages is reduced, thus increasing safety whilst using your candles. However, always adhere to the safety instructions located on the bottom of our candles to mitigate any potential hazards.

CANDLES - Best practice when burning your candles is to allow the wax melt pool to reach the sides of the jar, particularly on the very first burn. This will assist in minimising tunnelling and maximising candle quality and scent throw for the life of the candle (wax has a "memory"). Reaching a full melt pool may take 2-4 hours depending on the candle size and at which stage of the burn cycle your candle is at (ie; first, second or subsequent burns). Each time the candle is used, the wax melt pool should reach the sides fully and more quickly as the glassware heats.

Due to the type of wicks we use, you may notice as the wick burns it will curve slightly to one side which can result in an uneven burn (ie. wax pool reaching the edge of the jar more quickly on one side due to the wick curve). If you notice the burn is uneven, straighten the wick and adjust to the centre. Whilst our wicks are designed to burn down naturally, always trim your wicks to 5mm before each use to ensure a clean burn. If soot does appear on the jar, simply wipe clean with a damp cloth.

REED DIFFUSERS - We recommend placing your diffuser on a coaster or similar surface. If spillage occurs, wipe away immediately. Liquid contents may damage certain surfaces. Refer to warning instructions located on bottom of bottle.

SHIPPING - Regardless of size or weight of your order, we offer a flat rate of $10 standard postage or $15 express postage. We also offer free shipping on all orders $60 and over. For local Townsville residents (Queensland, Australia), free local pick-up/delivery options are available and can be selected at checkout.

REFUNDS/RETURNS - We do not accept returns or refunds for change of mind purchases. However, if an item has been damaged during shipment, please contact us directly to discuss replacement options. Please notify us of any issues within 7 days of receiving your order.